One of reasons I have an online blog is so that I have somewhere to rant when I have a beef with a business. It’s an opportunity to be heard, and also an opportunity to warn other people so they don’t suffer the same pitfalls.
So for today’s rant, I give you: BestBuy.com.
This is a word of warning to those of you who purchase from Best Buy online and do not have a local store. If you make a return online, it can take up to 30 days for the return to process. If you used a Best Buy credit card, the returned item ties up your credit for that period, which can prevent you from making additional purchases if you’ve reached your credit limit.
This stems from the fact that if you purchase from Best Buy online, you cannot exchange an item: you have to return and repurchase it.
Case in point: I bought a laptop from Best Buy Online and it was defective. I sent it back and the return was received, but now I am being told it could take up to 30 DAYS for the return to show on my account. Now I cannot use my Best Buy card to repurchase the item until this processes because it would go over my credit limit. To make it even worse, the special 18 month financing offer that was available last month is no longer available.
So now, even though I did nothing wrong, I am being penalized by not being allowed to repurchase the item until the credit clears, and even if I could, I wouldn’t receive the same financing promotion.
I will likely just go somewhere else to buy the computer now.
Beware: if you return online, Best Buy will tie up your credit for up to 30 days.